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Return & Exchange Policy

Effective Date: 11 October 2026

At Echocraft India, we aim to provide a smooth and satisfactory shopping experience. Please read our Return & Exchange Policy carefully before placing an order on https://echocraftindia.com/.

1. No Return and No Refund Policy

All sales are final. We do not accept returns or provide refunds for products purchased from our website, except where a remedy is required under applicable law.

Once an order has been delivered, customers cannot return a product or request a refund because of a change of mind, personal preference, incorrect size selection, or dissatisfaction with the chosen design.

We encourage customers to review the product description, dimensions, design, and other product details carefully before placing an order.

2. Exchange Policy

Although we do not offer a general return or refund facility, we may offer an exchange in eligible cases, subject to verification and approval by our customer support team.

An exchange may be considered in the following circumstances:

  • You receive a damaged product.
  • You receive a product different from the one ordered.
  • You receive an incorrect item due to a fulfilment error on our part.

Exchange requests must be reported within 48 hours of delivery and are subject to verification. Please contact us promptly if you notice any issue with your order.

An exchange is not guaranteed and will be assessed based on the nature of the issue, available stock, and applicable legal requirements.

3. Exchange Shipping Charges

The customer is responsible for paying the shipping or courier charges for sending the product back to us for an exchange.

Customers must arrange and pay for return shipping unless we expressly agree otherwise in writing or applicable law requires otherwise.

We recommend using a reliable courier service with tracking. Echocraft India will not be responsible for a returned parcel that is lost or damaged in transit before it reaches us.

Any shipping charges for sending a replacement product will be communicated to the customer before the exchange is processed.

4. Conditions for Exchange

To be considered for an exchange:

  • The issue must be reported within 48 hours of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • The product should be returned with its original packaging, tags, and included accessories, where applicable.
  • Clear photographs or an unboxing video may be requested to help verify the issue.
  • The exchange must be approved by our customer support team before the product is sent back.

Products that have been washed, used, altered, or damaged after delivery may not qualify for an exchange, except where applicable law provides otherwise.

5. How to Request an Exchange

Please follow these steps:

  • Step 1: Email us at echocraftsupport@gmail.com within 48 hours of delivery.
  • Step 2: Include your order number, registered phone number or email address, a description of the issue, and clear photographs or video evidence where available.
  • Step 3: Wait for confirmation and instructions from our customer support team before shipping the product.
  • Step 4: If your exchange is approved, arrange and pay for the applicable return shipping charges and send the product to the address provided by our team.
  • Step 5: After we receive and inspect the product, we will inform you of the exchange decision and the next steps.

Please do not send any product back without prior approval and return instructions.

6. Incorrect Address and Delivery Issues

Customers are responsible for providing accurate shipping details at checkout. Additional delivery charges may apply if a shipment must be resent because of an incorrect address or other customer-provided information, subject to applicable law.

If your parcel appears lost, delayed, or marked as delivered but has not been received, please contact us so that we can review the matter with the delivery partner.

7. Order Cancellation

Orders may be processed for dispatch soon after they are placed. Cancellation requests should be submitted as early as possible and are subject to whether the order has already been processed or dispatched and to applicable law.

Once an order has been dispatched, cancellation may not be possible.

8. Refunds

We do not offer refunds for customer preference, change of mind, or ordinary return requests.

If a refund or another remedy is required under applicable law, we will handle the matter in accordance with the applicable legal requirements.

9. Contact Us

For exchange requests or questions regarding this policy, please contact:

We reserve the right to update this policy from time to time. Any updates will be published on this page.

By placing an order on our website, customers acknowledge that they have read and understood this Return & Exchange Policy, subject to their rights under applicable law.

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