Privacy Policy
Effective Date: 11 October 2026
Welcome to Echocraft India (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, https://echocraftindia.com/.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our customer support team.
1. Information We Collect
When you visit or purchase from our website, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order details, transaction status, and delivery information.
- Payment Information: Payments are processed through the payment methods or payment service providers available at checkout. We do not intend to store your complete card details or payment credentials on our website.
- Technical Information: IP address, browser type, device information, website usage data, and cookies, where applicable.
- Communication Information: Details you provide when contacting us regarding orders, exchanges, delivery, or other enquiries.
2. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver your orders.
- Provide order updates and customer support.
- Handle eligible exchange requests and product-related complaints.
- Process payments and help prevent fraudulent transactions.
- Improve our website, products, and shopping experience.
- Send promotional communications where permitted by applicable law and your preferences.
- Comply with legal obligations and resolve disputes.
3. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment gateways and payment processing providers.
- Courier, logistics, and delivery partners.
- Website hosting, analytics, security, and technical service providers.
- Government authorities, regulators, or law enforcement agencies when required by law.
These parties may receive only the information reasonably required for their respective services, subject to applicable requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website traffic, improve performance, and support security.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, and comply with applicable legal obligations.
7. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request that we stop sending promotional communications.
Certain information may need to be retained where required for legal, accounting, fraud prevention, or legitimate business purposes.
To make a privacy-related request, please contact us using the details below.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party payment and delivery services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with them.
9. Children’s Privacy
Our website is intended for general shopping purposes and is not knowingly designed to collect personal information directly from children without appropriate authorisation where required by law.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements. Updates will be published on this page with a revised effective date.
11. Contact Us
For questions, concerns, or requests relating to this Privacy Policy, please contact:
- Echocraft India
- Email: echocraftsupport@gmail.com
- Address: Gogiya Petrol Pump, Sanganer, Jaipur, Rajasthan 302029
- Website: https://echocraftindia.com/
By using our website, you acknowledge that you have read this Privacy Policy.